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Owned and operated by Stone Plunge, our team is ready to help with orders, product questions, or building your home wellness space.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have not received tracking details within 3 business days, contact us and we will look into it for you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are available within the return window. Reach out to our team with your order number and the product you would like instead, and we will walk you through the process.
How do I choose between a cold plunge and a sauna?
Cold plunges are designed to support post-exercise cool-down and invigoration, while saunas use heat to create a relaxing environment. Many of our customers incorporate both into their home wellness routine for a contrast therapy experience.
What kind of space do I need for a cold plunge or sauna?
Space requirements vary by model. Each product page includes detailed dimensions and placement guidelines. If you are unsure whether a unit will fit your intended area, send us a message with your measurements and we will help you find the right match.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
Not the right fit for your space? Our return policy gives you 30 days to decide, backed by our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
